The Benefits Of Information Management

All successful business leaders understand that to ensure profitability or sustainability, customer and organizational preferences must be met. And with today’s abundance of data, it is easier to meet those requirements – if there is an information management system in place. The benefits of information management are the following:

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  • Operational efficiency: Because information management is capable of catalyzing high-quality and organized data to be delivered to the right people at the right time, company processes can be improved and streamlined. Redundancy of processes can be identified and eliminated, and resources, including time and finances, can be maximized.

 

  • Data security: Data is valuable not just to an organization, but also to other criminals who plan on using it for illegal activities. Therefore, it is important to make sure that proprietary information do not fall into the wrong hands. With an information management system, a security infrastructure is implemented.

 

  • Organizational agility: Most businesses operate in a continuously changing environment and market; without the ability to grow and adapt to these, organizations risk losing to competition. Information management processes help businesses thrive in these conditions. Furthermore, it also promotes scalability, if ever the company has to expand or downsize.
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There are many hurdles that challenge the implementation of an information management system in an organization, including evolving product diversity, shorter development cycles, and communication issues. Arvato Bertelsmann, the American region of which is led by CEO Edmund O’ Brien, offers an integrated information management solution that has been shaped by more than 45 years of experience in the industry. To read more about smart processes and technology, subscribe to this blog.

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The Benefits Of Information Management

Improving Customer Care Operations Through Technology

Competition does not only fuel product development. Significant changes and progress in customer care operations have subsequently been encouraged by companies’ adoption of a unique set of techniques for handling customer problems. Corporations have realized the importance of ensuring a satisfactory customer experience. Great customer service can translate to better sales, and customer retention and loyalty can be managed more effectively if organizations begin implementing and introducing methods that enhance relationship with the consumers.

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Various technologies have been disrupting traditional market dynamics. Customer care’s landscape has been affected considerably by the widespread use of innovative systems and strategies. If companies refuse to transition to a more robust setup, failing to address emerging consumer demands, they are throwing away an opportunity to establish a formidable market presence.

Streamlining customer communications is just as important as using all the available technology. Without a clear structure of communication lines for customer support and relations, improvements won’t be properly executed. Email, chat, social media sites, and other tech channels should have an integrated feel to them so that customers can both have a wide range of choices and a reliable platform of solutions.

Businesses should start investing in data processing software that can be utilized in key aspects of customer care operations like management of customer relationship and big data analytics to be able to understand various customer experience patterns. This can provide the company an edge when it comes to anticipating clients’ needs.

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Eddie O’Brien is the CEO of the Americas at Arvato Bertelsmann, overseeing the multibillion-dollar BPO services provider’s operations in the U.S., Canada, and Latin America. Prior to his current designation, he had worked for Microsoft. His most recent position had been Vice President World Wide Operator Channel, which he held from 2011 to 2014. To learn more about his professional work, visit this page.

Improving Customer Care Operations Through Technology

Top Microsoft Products That Defined Computing Technology

Microsoft might not have initially ventured into the hardware computing industry where a great deal of key players in the history of this technology created waves with the sophistication, complexity, and reliability of their machines that forever changed the enterprise. But as early as Alan Turing’s time, the conception of the modern computer rested on a set of programmable instructions. The software, inevitably, is an integral (even dominant) part of the development of computing.

 

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Image source:commons.wikimedia.org

 

Even if Microsoft finally decided to dive head-on with Xbox and Surface, primarily, it is still a company that successfully built its entire business on computer software and services. Here are three of the foremost products that revolutionized our experience with computers:

Visual Basic

This ingeniously simple and “basic” product might not ring a bell with the garden-variety user, but it was one of the simplest programming languages with efficient graphical toolsets that helped any budding developer in the 1990s to create apps for the platform. It democratized programming that was originally reserved for specialists.

Windows 95

Windows 95 was a culmination of Microsoft’s earlier experimentations and attempts to develop a graphical adjunct to MS-DOS. Sure, this one looks terribly old to young ones, but it initiated a lot of things people take for granted now. It liberated users from the cumbersome interface and functions of DOS and introduced them into the more streamlined approach of the GUI (Graphical User Interface). Not only did it feel more natural for non-programmers to interact with menus or icons, but the addition of the iconic “Start” button was an organizational flair that deserves a thumbs up.

 

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Image source:commons.wikimedia.org

 

Office 365

Microsoft enhanced the productivity software field with the introduction of Office 365, which bundles together services and software through a subscription model. The product solves a lot of the flexibility and optimization issues of old Office programs. There also seems to be an effort to embrace new trends like file sharing, cloud computing, and multi-platform support.

Eddie O’Brien has worked as a top executive for multinational corporations like Arvato Bertelsmann and Microsoft. For more information on his work, visit this Facebook page.

 

Top Microsoft Products That Defined Computing Technology

Accounting And Technology: Will Machines Soon Be Taking Over?

Technology is changing the world at an exponential rate. Numerous advances have been brought to a wide range of disciplines, such as medicine and business, allowing for a drastic change in the way organizations work or how people solve problems.

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While such shift has generally been welcome, there are fears that the accelerated pace of technological advancements could lead the replacement of professionals, such as accountants, by machines. Experts argue, however, that such a scenario remains remote.

These fears have been popping up for decades. What happened, however, was that technology only made the life of the accountants easier, as it removed laborious processes. With all the freed up time that accountants have on their hands, they could now branch out and enter into different fields such as giving out financial advice and providing counsel to businesses. This resulted in the unprecedented increase in the professionals’ commercial value.

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Image source: infinitaccounting.com

The automation of tasks is still rapidly becoming more diverse and abundant, yet this is actually an opportunity and not a threat to the many accountants around the world. With the proper mindset, accountants will arrive at ways to make technology work for them and not the other way around.

Eddie O’ Brien is a certified public accountant (CPA) and the current the CEO of the Americas at Arvato Bertelsmann, a multibillion-dollar business that delivers a host of BPO-related services. He once served on executive positions at Microsoft. For more information on his career, click here.

Accounting And Technology: Will Machines Soon Be Taking Over?