People have always been the backbone of BPO companies. Their staggering growth in the last two decades have resulted into billions of dollars in business and have created millions of jobs around the world. Brands have looked to BPOs to supply round-the-clock service and corporations have relied on the skill of offshore workers. But with the onset of machine learning, will the service rendered by humans be deemed no longer adequate? Exactly how will machine learning the BPO industry?
The immediate reaction to this question is that machines will take over the work people do resulting to lay-offs by the millions. The same can be said about machines in the industrial revolution and how smart robots are making manufacturing safer and more efficient today.
It’s no surprise that some businesses aim to automate parts of their services using artificial intelligence. They may do so because of huge savings they can get by automating services usually rendered by people. And with machine learning, harder tasks such as heavy computations and analysis can now be done with relative ease. Of course, this does not mean that people will become obsolete in the BPO industry.
Even with the capacity of machine learning to do work, it would require a good enough interface for people to understand and use machine learning services adequately. And a lot of people still would prefer to talk to someone competent and can be reasoned with.
Eddie O’Brien has had a long and storied career that has taken him all over the world. He graduated from the University of Cork and became a certified public accountant. He worked for several multinational companies in locations as varied as Poland, Romania, the Czech Republic, and Spain. For more reads on technology, visit this blog.
Microsoft is undoubtedly one of the biggest tech companies in the world. It’s been just that for several decades now. Almost everyone knows what Microsoft is, and what the brand is all about. Almost every household in the world with technology has something related to Microsoft. And it doesn’t show any signs of stopping anytime soon. However, it started off from very humble beginnings.
Back in the mid-70s, it was Bill Gates and Paul Allen who came up with an interpreter and a simulator, both of which were designed so well that there were no hiccups when they operated together. It was an instant hit when the project was presented to the public in ’75. In fact, a lot of industry experts, technology consultants, and even government officials predicted this interpreter-simulator pair to be the next big thing in the tech industry. A company was built on this invention, and its name was Microsoft. Bill Gates would go on to lead it into the future.
Five years later, another industry leader, IBM, started using Microsoft’s OS in its computers. Microsoft would earn a percentage for every IBM unit sold in the market. That was how it was going to be for the next five years, with both tech giants making a killing in the tech market.
In 1985, Microsoft developed two operating systems, with one for IBM, and the other, it did in secret. The secret OS, which was almost exactly the same as the second one Microsoft handed to IBM, would be made available to everyone. This third OS catapulted Microsoft above all other competitors. The company even surpassed IBM.
This was the start of global domination for Microsoft.
Edmund O’Brien currently serves as the CEO of the Americas at Arvato Bertelsmann. He has held several positions in other companies in many different countries in the past including Microsoft. For more on him and his work, follow this Facebook page.
Microsoft might not have initially ventured into the hardware computing industry where a great deal of key players in the history of this technology created waves with the sophistication, complexity, and reliability of their machines that forever changed the enterprise. But as early as Alan Turing’s time, the conception of the modern computer rested on a set of programmable instructions. The software, inevitably, is an integral (even dominant) part of the development of computing.
Even if Microsoft finally decided to dive head-on with Xbox and Surface, primarily, it is still a company that successfully built its entire business on computer software and services. Here are three of the foremost products that revolutionized our experience with computers:
This ingeniously simple and “basic” product might not ring a bell with the garden-variety user, but it was one of the simplest programming languages with efficient graphical toolsets that helped any budding developer in the 1990s to create apps for the platform. It democratized programming that was originally reserved for specialists.
Windows 95 was a culmination of Microsoft’s earlier experimentations and attempts to develop a graphical adjunct to MS-DOS. Sure, this one looks terribly old to young ones, but it initiated a lot of things people take for granted now. It liberated users from the cumbersome interface and functions of DOS and introduced them into the more streamlined approach of the GUI (Graphical User Interface). Not only did it feel more natural for non-programmers to interact with menus or icons, but the addition of the iconic “Start” button was an organizational flair that deserves a thumbs up.
Microsoft enhanced the productivity software field with the introduction of Office 365, which bundles together services and software through a subscription model. The product solves a lot of the flexibility and optimization issues of old Office programs. There also seems to be an effort to embrace new trends like file sharing, cloud computing, and multi-platform support.
Eddie O’Brien has worked as a top executive for multinational corporations like Arvato Bertelsmann and Microsoft. For more information on his work, visit this Facebook page.
Working at a multinational corporation can be helpful for individuals who are striving to make a mark in their chosen careers. It helps them earn a decent salary, achieve work-play balance, and gain deeper industry knowledge. It also helps them become more competitive. There are many other reasons for joining multinational and multicultural companies such as the following:
Increased marketability to employers
The global workplace seeks global-minded individuals. With a lot of employers expanding their operations into new territories, work experience in a multinational and multicultural company is a plus for recruitment. Having international experience makes an individual more attractive to potential employers. Moreover, these candidates may be considered to head operations in overseas sites.
Exposure to different customs and cultures
A great thing about working for multicultural companies is experiencing different cultures and customs. Aside from interacting with workmates from all over the world, individuals will learn a lot about local history, language, work culture, religion, politics, and more. It opens one’s mind to different possibilities.
A chance to work with some of the brightest people
Who does not want to be smart? Individuals employed by multinational companies collaborate with some of the smartest people of their generation. Learning is constant in a multinational working environment.
Edmund O’Brien is a citizen of the world. Originally from Ireland, he is now a U.S. citizen who has worked with a lot of multinational organizations. Learn more about his professional work by visiting this LinkedIn page.
For decades, accountants relied on handwritten ledgers with computers slowly crawling in as a must-have in the office. With the advancement of technology, knowledge in software like QuickBooks and Excel are considered essential for accountants.
These days, many accountants have their ledgers and account records on the palm of their hands—specifically, in their ubiquitous mobile phones. Here are some mobile apps that are great for accountants and other finance professionals.
FreshBooks is a great way for accountants to make invoices, file taxes, organize expenses, and track receivables. Available for free on mobile for FreshBooks subscribers, it also allows clients to make fast payments via credit card, e-checks, and PayPal.
Mint may be tagged as a personal finance app, but it is also useful for small business accountants and entrepreneurs. Users can add bank accounts and credit cards, and the app will help automate recorded transactions through easy-to-read graphs.
QuickBooks now comes in a mobile edition. Just like its desktop version, it offers accounting tools to help users manage and track their finances. While it comes with a free 30-day trial, users who have active subscriptions to QuickBooks may get the app for free.
Eddie O’Brien, a certified public accountant, currently serves as the CEO of the Americas at Arvato Bertelsmann. Prior to that, he spent years working for Microsoft. Visit this blog for related updates.