Arvato lives by the principles of customer service; the firm builds enterprises by giving its clients’ customers the best possible brand experience. At its core, the company’s key skill is the development and management of sophisticated processes based on advanced outsourcing technology. Moreover, its European background, international presence, and a long history of business services expertise make it among the best companies to have as a partner in breaking into new markets.
Founded and headquartered in Germany as a publishing house, Arvato Bertelsmann has provided a broad array of business process solutions (including digital marketing, financial services, customer relationship management, supply chain management, and IT services.) catering to the needs of various industries from health care to retail. With more than 70,000 employees in over 40 countries, Arvato now serves more than 150 million people worldwide in over 30 languages.
A century-old company, Arvato mainly operated in Europe for much of its existence. Its history in the Americas began between the 1970s and the 1990s when it began its international expansion. During this time, the company has made several acquisitions in the United States and South America. Today, Arvato Bertelsmann holds headquarters in the United States, Canada, Mexico, Brazil, Colombia, and Peru.
Key highlights of Arvato Bertelsmann’s presence in the Western Hemisphere includes a joint partnership between Bertelsmann Marketing Service and Microsoft shortly upon the release of Windows 95. This successful venture paved the way for a longstanding partnership between the two companies.
A veteran Microsoft executive , Eddie O’Brien is currently the CEO for the Americas at Arvato Bertelsmann, overseeing all of the company’s work in the Western Hemisphere. Visit this website for more on his parent company’s work.